Corporate Quality Assurance Specialist

About The Role

As a member of the Glacier Solutions Development (GSD) team, the Quality Assurance Specialist reports to the Quality Assurance Manager. The primary focus of this position is to test and perform quality assurance (QA) validation on business process solutions for assigned application(s) throughout the development lifecycle. This role will be responsible for testing support for workflow‑driven system processes provided by the bank, such as Lending, Teller, New Accounts, Compliance, Fraud, and Core Banking interface solutions.

The QA Specialist will keep all relevant technical documentation up to date as assigned. They will participate in testing for new systems, releases, new features, enhancements, and break/fix solutions. On project and strategic efforts, this position will work in cross‑functional teams to provide QA and testing support of new or current production systems.

Expected to work in and follow industry standard waterfall and agile development/project delivery life cycles. Keen attention to detail, a passion for quality, accurate documentation, and embracing repeatable processes will be key to success. Adherence to structured software change and release management processes and procedures is required. The position represents the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust are critical.

This is a corporate position which may be located in an available bank division across our nine‑state footprint in AZ, CO, , MT, NV, TX, UT, WA, or WY. The entry rate for this position is $33.31+ /hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and consider geographic location, years of experience, and educational background.

WA Applicants ONLY:
Spokane, WA range $37.21 to $55.81 an hour.
Wenatchee, WA range $37.72 to $56.59 an hour.

• Executes on quality assurance testing scripts, test plans, and defect management for software products and releases that impact the organization’s business services and operations as assigned (30%).
• Creates, maintains, and provides all necessary documentation on testing validation, bugs, and quality assurance reviews (20%).
• Executes on effective and efficient testing scenarios and uses testing tools or works with third parties as needed (20%).
• Upholds all Standard Operating Procedures as outlined in policy, procedures, and standards (10%).
• Analyzes and occasionally collects the business and functional requirements and translates them into accurate and inclusive testing cases (10%).
• Provides judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions (5%).
• MUST comply with all company policies, procedures, and all applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete assigned online training courses and achieve a passing score by the due date.

• Required
  :
  Associate Degree in Information Systems, Information Technology, or related field.

• Required
  :
  Minimum of 2 years professional work experience in technology or equivalent banking industry experience.
• Required
  : 1 year hands‑on quality assurance software testing experience or equivalent bank lending or operations experience.
• Required
  :
  Knowledge of manual and automated testing experience.
• Preferred:
  Basic programming knowledge.
• Preferred:
  Testing or QA experience with Encompass, nCINO, Fiserv, Service Now, or other banking specific software.

Would an equivalent combination of relevant education and work experience be considered?:
Yes

• No specific licensure is required for this role.

• Significant level of trust, credibility, and diplomacy. Able to engage in sensitive, confidential discussions with customers, reports, and vendors.
• Demonstrates diplomacy, professionalism, and strong communication, written and interpersonal skills.
• Strong problem solving, analytical, and technical skills to understand testing plans.
• Excellent relationship development skills, customer‑oriented…