IT Service Desk Dispatch Lead

Palmetto Technology Group (PTG) is seeking an IT Service Desk Dispatch Coordinator to manage incoming requests, assess impact and urgency, and schedule resources to meet SLAs and client satisfaction. The role focuses on serving as the first client contact, triaging tickets, and ensuring timely, accurate ticket documentation.

Responsibilities include escalating and dispatching tickets by priority, documenting interactions in real time, and maintaining high ticket quality and customer CSAT.

As a IT Service Desk Dispatch Lead, you will play an important part at Palmetto Technology Group (PTG) in Wenatchee, WA, United States.

We invite applications for the IT Service Desk Dispatch Lead position located in Wenatchee, WA, United States.

The following role is for a IT Service Desk Dispatch Lead with Palmetto Technology Group (PTG).

Our organisation is growing, and we are hiring a IT Service Desk Dispatch Lead in Wenatchee, WA, United States.