Retail Associate

Job Overview

A Retail Associate at Ross Stores, Inc. ensures customers have a positive shopping experience through friendly interaction, proper merchandising, and adherence to company standards.

• Make eye contact, smile, and greet all customers in a courteous and friendly manner.
• Assist customers with merchandise, answer questions, and handle cash, check, charge card, and refund transactions accurately.
• Maintain a clean, organized, and presentable store environment, perform daily stocking, cleaning, and sizing tasks.
• Follow safety protocols, report unsafe conditions, and support loss prevention measures.
• Support brand representation and uphold Ross’s dress code and professional appearance.
• Handle customer service calls, issue resolution, and communicate with store leadership as needed.
• Expedite new merchandise receipts to the sales floor and maintain merchandise presentation standards.
• Adhere to Mark‑Out‑of‑Stock (MOS) policies and other company procedures.
• Perform other tasks as requested to help achieve customer service and operational goals.

• Safety is the top priority; practice safe behaviors and maintain a clutter‑free environment.
• Maintain awareness on the sales floor and report safety concerns.
• Show respect and courtesy to customers and associates.
• Use company recognition programs to acknowledge peers.
• Respond promptly and professionally to customer requests.
• Maintain brand integrity and support the company’s values.
• Carry out cleaning and maintenance tasks to uphold store standards.
• Follow all financial transaction policies and ensure accurate cash handling.
• Demonstrate urgency and productivity while minimizing workflow steps.

• Manages Work Processes
• Business Acumen
• Plans, Aligns, Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution

• Effective communication with customers, associates, and leadership.
• Basic mathematical calculation ability common to retail environments.

• Use of store equipment, including PDTs, registers, and PCs.
• Stand, walk, and move around the store full time.
• Regular bending, squatting, kneeling, climbing, carrying, reaching, and stooping.
• Occasional lifting of more than 25 pounds.
• Ability to use janitorial equipment.
• Any specific state requirements as per role.

None

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development

Industries:
Retail

The base pay range is $16.66 – $17.16 per hour, with additional on‑site rewards and benefits listed by Ross.

Ross is an equal opportunity employer and is committed to diversity and inclusion.