Service Account Manager

Overview

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise.

Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new maintenance, repair, and replacement work.
• Proactively manages the service sales process to close sales, including prospecting, qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts.
• Oversees the sales process and acts as a “One company” point of contact for customers, engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers.
• Coordinates with Service team to ensure customer satisfaction.
• Promptly addresses concerns and advocates for customers when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and social networking.
• Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels meeting required sales and sales activities.
• Partner with Service Supervision and Technicians for repair and replacement opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking – communicating with operations for forecasting and turnover meetings.

• 3+ years of direct relevant experience
• Strong knowledge of service policies, procedures, and capabilities
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Solid knowledge of CRM

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry experience

PEOPLE FIRST: BUILDING TALENT BY DESIGN

At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.

If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.

If you’re ready for the next big step in your…