Coordinated Entry Administrative Specialist

Coordinated Entry (CE) is the access point to services for people at risk of or experiencing homelessness in Chelan and Douglas Counties. The CE Administrative Specialist is often the first point of contact for households seeking help: answering the CE line, assisting walk-in clients, enrolling households in the Coordinated Entry System, conducting diversion conversations, and making referrals to housing programs. Households can access CE 24 hours a day, 7 days a week through an online application, or by calling the Homeless Housing Network line to speak with CE staff during business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. The work is challenging but rewarding, and requires someone who can address each client interaction with trauma-informed care and patience.

Chelan County follows a Housing First approach, which connects people experiencing homelessness to permanent housing quickly and without preconditions such as sobriety, treatment compliance, or “housing readiness.”

PW04 Step 2-4 $ 4,180.39 - $4,563.55

LONGEVITY Step 5-8 $ 4,769.62 - $5,451.71

Coordinated Entry (CE) is the access point to services for people at risk of or experiencing homelessness in Chelan and Douglas Counties. The CE Administrative Specialist is often the first point of contact for households seeking help: answering the CE line, assisting walk-in clients, enrolling households in the Coordinated Entry System, conducting diversion conversations, and making referrals to housing programs. Households can access CE 24 hours a day, 7 days a week through an online application, or by calling the Homeless Housing Network line to speak with CE staff during business hours, Monday through Friday, 9:00 a.m. to 5:00 p.m. The work is challenging but rewarding, and requires someone who can address each client interaction with trauma-informed care and patience.

Chelan County follows a Housing First approach, which connects people experiencing homelessness to permanent housing quickly and without preconditions such as sobriety, treatment compliance, or “housing readiness.”

Under supervision of the Homeless Program Supervisor, and with day-to-day work direction from the CE Lead, this role provides support to community members residing in Chelan and Douglas Counties who are experiencing homelessness or at imminent risk of homelessness by enrolling them in the Coordinated Entry System; provides administrative support to the Chelan-Douglas Coordinated Entry System; performs support work related to department activities;

participates in processes, procedures, and programs; and performs related work as required.

• Answer calls to the CE line and capture all calls to the CE system daily;
• Assist walk-in clients at the front desk, including check-in, assessment, enrollment, and general questions;
• Retrieve voicemail and maintain CE contact lists and waitlists so that every household is followed up;
• Process applications and administer appropriate assessments;
• Contact households within the one-business-day contact window;
• Conduct compassionate and practical problem-solving conversations to identify the household's strengths and available resources;
• Conduct diversion conversations, exploring options such as doubling up, re-establishing lease terms with a recent landlord, mediation or payment plans with landlords, reuniting with family or friends in other locations, or other permanent housing options that would not require financial assistance from a program;
• Identify when diversion funding may help a household avoid homelessness or quickly resolve their unhoused situation, and submit diversion requests to the CE Lead for authorization in accordance with the…