Payne Weslaco Ford Advisor

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* Job Summary:

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* We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.

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* Qualifications:

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* - High school diploma or equivalent required; associate degree preferred
- Previous experience in a customer service role, preferably in an automotive service environment
- Strong communication and interpersonal skills
- Knowledge of automotive systems and maintenance services
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and software

** Responsibilities:*
* - Greet customers and assist them with determining their service needs
- Schedule service appointments and communicate with customers throughout the process
- Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
- Provide estimates for services and obtain customer approval
- Coordinate with technicians to ensure timely completion of services
- Resolve customer complaints and issues in a professional manner
- Maintain customer records and service history accurately in the system
- Stay updated on product knowledge, manufacturer updates, and service procedures

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* Additional Requirements:

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* - Valid driver's license (at least 3 consecutive years) and clean driving record
- Willingness to participate in training and development opportunities
- Ability to work a flexible schedule, including weekends
- Commitment to providing exceptional customer service and building customer loyalty.