Parts Specialist

Overview

Join to apply for the Parts Specialist role at O'Reilly Auto Parts
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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering all calls according to policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make change accurately, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks (e.g., prepare new, core, and warranty merchandise returns for shipment to the distribution center, assist with monthly stock adjustments, inventory cycle counts).
• Operate brake lathe and other store test equipment after appropriate training and requirements are met.
• Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate; driving record must meet company eligibility requirements.
• All other duties as assigned.

• Required:
  
  Ability to quickly match alphanumeric sequences; ability to provide outstanding, friendly, and professional customer service; ability to multitask, handling customers on the phone and in-store simultaneously.
• Desired:
  Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; fluency in multiple languages (Spanish highly desired).

• Competitive wages and paid time off
• Stock Purchase Plan & 401k with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth

Equal Opportunity Employer
: O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected status as defined by law. Qualified individuals with a disability may be entitled to reasonable accommodation during the application or employment process.

If you require a reasonable accommodation, please email  or call  option 3 and provide your requested accommodation and position details.