Guest Arrivals Operations Lead

Join to apply for the Guest Arrivals Operations Lead role at Metro Lagoons

Location:

Tampa, FL

Metro Lagoons is growing fast, and we are looking for motivated individuals to grow with us! Looking for a schedule that fits your life? We've got openings across all shifts: mornings, afternoons, evenings, weekdays, and weekends! Join us on a schedule that works for you at the best lagoons in the United States!

Job Summary – Guest Arrival
- Lead:
The GA Lead oversees the team responsible for selling all tickets and rentals at the lagoon as well as checking guests in and resolving guest questions and concerns both onsite and via phone. Working as a support to the GA supervisor. Performing work both indoors and outdoors. This is a hands‑on position, and the successful candidate will both direct and participate in tasks with his or her team.

• Provides and models excellent customer service.
• Supports the GA supervisor and leads the team that sells lagoon tickets, rental products, umbrella services and activities, and assists guests with any questions or concerns onsite and via phone.
• Maintains inventory and equipment.
• Creates schedules, prepares and reviews reports, checklists, and other paperwork.
• Assesses employees’ progress: coaches with positive reinforcement and disciplines, when necessary, fairly and consistently.
• Manages daily budget hours and works with leadership to revise and develop changes as needed.
• Provides resident updates and information entry.
• Other duties as required.

• High School diploma.
• Minimum 6‑month supervisory experience.
• Minimum two years of experience in ticket sales.
• Ability to obtain CPR, First Aid & AED certifications.
• Efficient, well‑organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent communication skills.
• Proficient in appropriate computer skills and office equipment.
• Flexible availability, including mornings, evenings, weekends, and holidays. Shifts may vary based on business needs.
• Ability to lift up to 50 lbs.
• Ability to work outside in all‑weather elements for extended periods of time.

Benefits:
Employee assistance program, Flexible schedules, Employee discounts and 401(k)

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Entertainment Providers