Storage Specialist

Storage Specialist at Mini Mall Storage Properties – Join us as we redefine the self‑storage industry across North America. Your role will focus on delivering outstanding customer service, managing unit inventory, overseeing sales and delinquency processes, and ensuring the highest standards of security and brand consistency.

• Convert leads into sales/up‑sales via phone, online, and walk‑in channels.
• Build and maintain strong relationships with current and prospective customers.
• Address customer inquiries, concerns, and complaints promptly and professionally.
• Facilitate the auction process for units with unpaid accounts and delinquency, adhering to legal and company guidelines.
• Use market knowledge to understand potential customer demographics and local competitors for pricing strategy development.
• Complete rental agreements, protection plans, and apply appropriate discounts.
• Maintain detailed records of sales activities, customer interactions, and transactions.
• Ensure daily business reconciliation, accurately recording and managing rent payments, collections, and other financial transactions.
• Identify, elevate, and support property improvements and initiatives to optimize customer satisfaction and sales efficiency.
• Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability, cleanliness, brand standard adherence, and facility feature functionality, including lighting and security cameras.
• Other duties as assigned.

• High school diploma or equivalent; preference for previous sales, customer service, or property management experience.
• Basic computer skills, including Microsoft Office proficiency.
• Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
• Strong organizational and problem‑solving capabilities, coupled with excellent interpersonal and communication skills.
• Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
• Proficiency in delinquency management, including collection calls, auctions, and daily business reconciliation.
• Successful completion of a criminal background check and verification of a Motor Vehicle Record.

• Commitment to core values of integrity, grit, customer focus, community, and safety and security.
• Supportive environment that empowers growth personally and professionally.
• Competitive compensation package including group benefits, 401(k) matching, and discretionary bonus program.
• Safety‑first work environment.

What makes us different is our commitment to creating a respectful and inclusive workplace where diverse perspectives are valued.

We are committed to ensuring a fair, equitable, and discrimination‑free workplace for all. If you require accommodation to participate in the recruitment process, please email peoplea

Entry level

Full‑time

Information Technology