Customer Support Representative

What’s next for you? This great job. Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® Professional & Industrial comes in. We’re seeking a Customer Support Representative to work at a company in Wesley Chapel, FL 33544
. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

NOT REMOTE.

• Pay Rate: $19.50
• Schedule:
  
  Monday – Friday / No weekends
• Shift: 9:00am to 6:00pm and 11:00am - 8:00pm
• Access to outstanding Kelly perks via https://(Use the "Apply for this Job" box below)./
• Temp to Hire

• Follow all required safety policies and procedures.
• Monitor and manage all aspects of guaranteed shipments to ensure service and invoicing accuracy.
• Document all actions as required in notes and shipment records. Immediately escalates issues as appropriate.
• Determine (by retrieval or calculation) and communicate transportation solution rates and service times in a quick and accurate manner.
• Support external and internal customers with a sense of urgency and in a professional manner. Respond to phone calls and emails in a timely manner.
• Resolve problems and create Win-Win situations for the customer.
• Prepare and process reports and high volumes of data relating to guaranteed shipments accurately and timely.
• Perform detailed audits of data and documents to detect defects relating to data accuracy.
• Document and correct the defects and communicate root cause as required.

• High School Diploma, GED or any combination of education and experience which would provide an equivalent background.
• Strong skills in Telephone/Email (Microsoft Outlook) and strong client contact.
• Prefer previous experience with customer service or sales in a call center environment.
• Ability to work independently or in a team setting, in a fast-paced environment.
• Good computer skills, including Microsoft Word & Excel.
• Must be able to multi-task.
• Must be flexible with work schedule to support business needs.
• Must have a good math and geography aptitude.

Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Support Representative today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work‑related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short‑term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.