Supervisor, Patient Transport - Day Shift - Wiregrass Ranch Hospital - Wesley Chapel, Florida

Supervisor, Patient Transport - Day Shift - Wiregrass Ranch Hospital - Wesley Chapel, Florida

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Location Wesley Chapel, Florida
Position Supervisor, Patient Transport
Department Patient Transport Services
Shift Days

Elevating Healthcare in Wesley Chapel and West Florida, Florida Medical Clinic Orlando Health Wiregrass Ranch Hospital is poised to revolutionize healthcare in the broader West Florida region. This five-story, state‑of‑the‑art multi‑specialty hospital spans 380,000 square feet, purpose-built to serve one of Florida’s fastest‑growing communities with exceptional, outcomes‑focused care.

Position Summary The Patient Transportation Supervisor is responsible for the daily operations of the patient transportation department and to ensure the safety, timely, and efficient movement of patients, equipment, and materials across facilities. This role collaborates closely with the Patient Transportation Group Lead and the Manager of Patient Transportation to coordinate services, maintain standards of care, and support departmental goals.

Essential Functions

• Assist leadership with departmental operational budgets to enhance productivity, revenue, quality patient care, and decrease expenses.
• Support quality patient care and safe work practices contributing to department and operational goals.
• Understand all intricate aspects of patient transport and equipment distribution.
• Maintain a safe and customer service‑oriented environment for patients, visitors, and staff.
• Participate in the interview process of new hires by providing an overview of position details and answering questions.
• Facilitate effective communication and foster collaborative relationships across departments to ensure seamless service delivery.
• Plan, schedule, and assign daily workflow to transportation team members based on operational needs.
• Encourage innovation and continuous improvement in departmental and interdepartmental processes to enhance service quality.
• Support ongoing education and training, including orientation, annual Joint Commission in‑services, and BLS certification.
• Collaborate with the Patient Transportation Group Lead to ensure timely and accurate reporting on productivity, staffing, and performance metrics.
• Lead team huddles and staff meetings in manager’s absence.
• Establish, interpret, and monitor compliance with departmental policies and procedures.
• Represent the department on facility and corporate committees and work groups as needed.
• Oversee the transportation coordination for patients and equipment, ensuring timely and efficient service.
• Maintain and update clinical and non‑clinical information systems related to transportation operations.
• Maintain an up‑to‑date inventory of transportation equipment and repair records; notify management of replacements.
• Ensure compliance with safety and infection control practices within all areas of responsibility.
• Knowledgeable with the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methods for patients.
• Notify the leadership team of any system failures and report issues within the Transport Tracking System.
• Develop and facilitate a training schedule for new employees.
• Perform daily patient and internal customer rounds to follow up on customer relations issues and patient experience concerns.
• Ensure timely and accurate billing compliance with equipment.
• Assist with human resources functions including interviewing, training, coaching, and timekeeper.
• Serve a working leader covering positions as necessary to assure success of the team.
• Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintain compliance with all Orlando Health policies and procedures.

Education/Training

• High school graduate or equivalent.
• Base knowledge of Microsoft Office preferred.

Licensure/Certification

• BLS/Health Care Provider Certification by the American Heart Association.
• National Child Passenger Safety Certification (CPS) by Safe Kids USA. If required for area. Obtained within 90 days of obtaining position.

Experience

• Required two (2) years of related work experience or previous experience as a transporter.
• Required two (2) years’ supervisory experience.

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• Hospitals and Health Care