Conference Services Manager

Conference Services Manager

Company: Pyramid Global Hospitality

Location: Wesley Chapel, FL

We are a people‑first organization that values diversity, growth, and well‑being. Pyramid Global Hospitality offers comprehensive benefits, ongoing training, and opportunities across 230 properties worldwide.

The Conference Services Manager is responsible for planning, coordinating, and executing assigned group meetings and events from turnover through completion. This position serves as the primary liaison between clients and hotel departments, ensuring accurate communication, operational alignment, and exceptional service delivery while meeting contractual, financial, and service standards. Proficiency in Delphi is essential.

• Manage and execute assigned group events, coordinating meeting space, audiovisual, food and beverage, and related services across departments.
• Serve as the primary point of contact for clients, providing personalized service and maintaining accurate event documentation within Delphi.
• Participate in key operational and client meetings, including Resume Meetings, BEO Meetings, Pre-Convention Meetings, Menu Tastings, and Planning Visits.
• Finalize event details, maximize revenue through up‑selling, and ensure accuracy of BEOs, resumes, banquet checks, and post‑event billing, ensuring all information is properly entered and maintained in Delphi.
• Conduct space walkthroughs with Banquet leadership to ensure client satisfaction.
• Make timely decisions that balance guest needs with hotel financial, staffing, and safety considerations.
• Resolve on‑site issues promptly and keep the Director of Catering informed of any concerns or unusual situations.
• Maintain thorough knowledge of hotel facilities, meeting space capacities, and operational capabilities.
• Coordinate with external vendors as required to support event execution.
• Support forecasting efforts and departmental reporting through accurate Delphi data management.
• Maintain positive working relationships with all departments.

• Minimum 2–3 years of experience in conference services, event management, or a similar role.
• Prior Hotel, Resort, or Conference Center Experience (Preferred).
• Strong working knowledge of Delphi for account management, event tracking, and reporting.
• Strong organizational skills with exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to stand and walk for extended periods.
• Ability to read, write, and speak English.
• Flexibility to work evenings, weekends, and holidays as business requires.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Hospitality