Customer Service Associate

Customer Service Associate – Winn‑Dixie

Location: Retail Grocery – Tampa, FL

Winn‑Dixie is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves.

The Customer Service Associate increases customer confidence and loyalty by providing accurate, fast, and friendly service at the desk and through media services in accordance with company guidelines, policies and procedures. The role satisfactorily resolves customer concerns or escalates them to the appropriate level of management.

• Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
• Address customer issues/complaints and resolve to full satisfaction immediately, maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
• Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures.
• Maintain knowledge of front‑end operations and stay current on changes in policies and procedures to preserve and proactively support department service levels and accountability.
• Manage ACM lanes according to company standards and policies; ensure each self‑ lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
• Troubleshoot problems with front‑end equipment through self‑help icon on computer desktop or by contacting the retail service help desk as needed.
• Stock front‑end products; restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
• Maintain confidentiality of information.
• Put up discarded or returned merchandise.
• Perform cashier associate duties, as necessary.
• Perform pricing duties, as necessary.
• Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
• Notify management of associate theft, shoplifting, unauthorized mark‑downs, property defacement or any action that is illegal and/or against company policy.
• Perform other job‑related duties as assigned.

• Must be 18 years of age.
• High school diploma or equivalency.
• Ability to read, write and speak English proficiently.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre‑employment drug testing and background check.

• Strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
• Proficient working knowledge of office, front‑end systems and equipment.
• Proficient computer skills.
• Demonstrated customer service delivery skills.
• Good organizational skills.
• High standard of integrity and reliability.

• Lives the Values by demonstrating a commitment to the company’s goal and values.
• Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
• Business‑driven showing passion for the business, delivering results consistently.
• Customer‑orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
• People Passion through consistently treating others with respect and dignity.

• Compliance with all company policies and procedures.
• Must complete service training within sixty (60) days of position start date.

Winn‑Dixie is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.