Liquor Store Associate

Liquor Store Associate

This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.

Essential Responsibilities Compliance (50%)

• Observes customers and checks identification for age verification, identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.
• Deny sale of alcohol or tobacco to underage or intoxicated customers.

Customer Excellence (25%)

• Provides continuous attention to customers' needs.
• Greets, assists, and thanks customers in a prompt, courteous, and friendly manner.
• Offers product suggestions to customers when appropriate.

Operational Excellence (25%)

• Stocks and rotates department products to ensure freshness and date control.
• Restocks and uses supply items efficiently to eliminate waste and maintain the lowest supply cost.
• Operates department equipment and tools; operates cashiering equipment accurately and efficiently recognizing all forms of tender and providing the correct change when appropriate.
• Keeps work area clean, orderly and free from safety hazards; reports faulty equipment and hazards to management.

Disclaimer:
Performs other job-related duties as assigned.

Required Education

• High School / GED

Preferred Education

• High School / GED Diploma

Language Requirements

• English (required)
• Spanish (preferred)

Relevant Experience

• 0‑3 years minimum, no supervisory experience required.

Knowledge, Skills & Abilities

• Must be at least 21 years of age.
• TIPS Training required prior to position start date. See addendum below.
• Ability to read, write, speak, and understand English, and proficiently follow instructions.
• Authorization to work in the United States or ability to obtain the same.
• Successful completion of a pre‑employment drug test and background check.
• Compliance with all company policies and procedures.
• High standard of integrity and reliability.
• Basic computer skills required to participate in online training.
• Customer service skills.
• Ability to work in a fast‑paced and busy environment.

Environmental Factors

Retail – General. Physical demands include standing or walking on various types of flooring, utilizing manual dexterity, talking, seeing, hearing, smelling and performing repetitive movements with both hands and/or both feet. The employee may be required to reach waist level or overhead, carry, push, or lift loads up to required weights, occasionally sit, balance, stoop, kneel, crouch and climb up to 30 ft.

Working conditions involve indoor, outdoor, cold, freezing, heated, and wet/humid environments. Safety risk factors include twisting back or neck, walking on slippery or cluttered floor surfaces, working with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Required equipment: cleaning supplies, general office equipment, register, pricing gun, scales, scanner, material handling equipment such as racks, carts, pallet jacks, shopping carts.

Preferred equipment: baler/compactor, box cutter. Personal protective equipment: goggles, gloves, back brace. Lifting requirement: 50 lbs, pulling requirement: 250 lbs.

Travel & Overnight

None.

Required Certifications & Trainings

• Cicerone Certification
• Alcohol Compliance Training
• Tapping and Configuring Kegs
• Perfect Pour Essentials
• Beer Science & Styles
• Wine & Spirits Training
• Cigar/Humidor training
• Sampling station-wine dispenser
• DSD/Receiving – Fintech, Reclaim
• FIM (Fresh Item Management)
• Cashier training
• Cash Office training
• Service Desk – Lottery
• Grocery – stocking, rotation, ordering, merchandising
• Pricing – Tags, Signs, Ad change
• MOD training – open and close store

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