Job Coach II

Join to apply for the Job Coach II role at Goodwill Industries of Southwestern Wisconsin, Inc.

• Implement strategies to achieve organizational goals and coach individuals with disabilities at employment and volunteer locations, building skills and independence.
• Plan and manage own work to reliably complete routine job responsibilities and special assignments.
• Identify root causes of routine problems, interpret data, and resolve issues.
• Serve as an ambassador for Goodwill in the community, participating in volunteer opportunities.
• Facilitate orientation for individuals to community employers or volunteer site procedures, products, services, standards, policies, benefits, work schedule, and opportunities.
• Coach and retrain individuals in specific job tasks; assess learning styles and use a variety of instructional techniques.
• Provide job-related counseling and guidance in career exploration, personal grooming, social skill awareness, effective money management, and general community skills.
• Monitor and support individual health and safety, communicating with caregivers and funding sources, and advocating when appropriate.
• Provide job retention support by targeting behavior, work or transportation issues; develop plans to reduce problematic behaviors and implement training strategies.
• Coordinate and lead meetings with individuals and key stakeholders; maintain effective communication and professional relationships.
• Conduct case management activities, including writing case notes, developing Individual Plans, and submitting monthly progress reports.
• Complete other duties/responsibilities as assigned.

• Two years of college education or an equivalent level of experience, and a minimum of one year of experience.
• Valid driver’s license, necessary insurance, and legal ability to operate a vehicle.
• Availability to work nights and weekends based on client schedules and coverage needs.

• Customer Focus:
  Anticipate and meet customer needs, improving service and following up on feedback.
• Values Differences:
  Seek diverse perspectives and respect cultural norms, challenging stereotypes or offensive comments.
• Communicates Effectively:
  Share information clearly and professionally in all communications.
• Situational Adaptability:
  Demonstrate flexibility, adjusting to changing needs and priorities.
• Drives Results:
  Pursue meaningful results, achieving tasks independently and overcoming obstacles.
• Ensures Accountability:
  Take responsibility for successes and failures, monitoring progress and following through on commitments.

Regularly lifts and/or moves up to 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds.

Payments are based on education, experience, internal equity, market demands, and other qualifying criteria. The specific fields chosen among many possible (medical, dental, vision, short‑term and long‑term disability, life insurance, retirement plans, PTO, and more) are tailored to each employee’s role and circumstances.

Equal Opportunity Employer