Dental Insurance Collections And Billing Specialist

Overview

Become a part of the dynamic and vibrant team at Babylon Dental Care, where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. We are currently seeking a Dental Insurance Collections & Billing Specialist to infuse new energy into our Insurance and Finance teams. Our Gateway Plaza location in Patchogue, NY is a welcoming and warm environment, intentionally designed to promote collaboration and foster creativity.

The intention of this role is to create everyday service success, while offering opportunities for growth and advancement, if desired by the professional.

Why Babylon Dental Care?

• A Caring Legacy:
  Privately owned, we honor all who want to serve.
• Collaborative Practice Environment:
  An environment to foster and motivate all to learn the basics of service and support our patients with high-quality care.
• Growth and Development:
  We invest in each team member's growth to help your career flourish.

• Review A/R reports monthly for all accounts (private pay and insurance) for accuracy.
• Follow up with patients and/or adjust A/R accounts as needed to rectify accounts.
• Refer any insurance issues on the A/R to the insurance team.
• Approach insurance department team with questions about balances after insurance pays claims; make necessary notes to account.
• Review balances sent from the insurance department after they enter mail and EBT payments daily; research to determine if appropriate to send a statement to the patient/guarantor and send if appropriate.
• Send accurate billing statements every 30 days to all patients with balances.
• Start contacting patients with outstanding balances older than 45 days, maintain detailed records of all contact attempts, and enter notes in the patient account about issues.
• When reasonable collection attempts have failed, refer accounts to collection agency or attorney as needed (approval of Practice Administrator and/or COO required).
• Process and enter payments into the patient ledger when collected as the result of a collection call.
• Produce a report for next-day patients with balances and include an explanation of balance in the patient’s appointment.
• Accept and resolve all calls from patients regarding billing questions.
• Check emails to maintain communication with patients and teams.
• Review refund requests and approve in conjunction with one other team member of the financial team (or an administrator).
• Work collaboratively with the entire practice to meet or exceed monthly goals and support team bonuses.
• All other tasks as deemed necessary by the administration team and/or COO.

• Education:
  
  High school or equivalent (Required). College degree preferred.
• Knowledge of Dentrix Ascend (or other dental software) is helpful but not mandatory; ability and openness to learn our dental software.
• Strong Dental Insurance knowledge is required for success in this role.
• Personal qualities: reliable and team-oriented; out-of-the-box thinker; empathic and compassionate; professional presence; ability to multi-task in a fast-paced environment; open to learning technologies that enhance patient care and service; self-motivated with initiative; calm under pressure and a strong communicator; strong mathematical skills.

• Competitive compensation: $25 to $28 per hour, reflective of skills and dedication.
• Comprehensive benefits:
  Paid holidays, personal time off, sick time (per NYS law), health insurance options, a $2500 dental credit, and a 401K with employer match. Monthly team bonuses available. Benefits start after a 90-day probation period; sick time accrual starts day one with PTO within year one.
• Professional growth:
  Opportunities for learning and advancement in a supportive environment.

Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day. This role can be a stepping stone to growth within our practice. The sky’s the limit.

Are you ready to make a tangible difference in people’s lives and grow your career in a supportive and dynamic environment? If so, Babylon Dental Care awaits you. Apply today and learn more about our organization and the opportunity to join a team dedicated to providing exceptional dental care and exceeding patient expectations. Visit our website to learn more and watch video interviews with our team on You Tube at Babylon Dental Care GSB.