Systems Engineer ; Mobile Device Management​/Communications Systems

Are you ready to jumpstart your career in systems engineering? We are seeking a Systems Engineer I to join the Unified Communications Team at Cincinnati Children's Hospital Medical Center (CCHMC). In this role, you will play a crucial part in ensuring reliable and efficient communication workflows across the organization by providing end‑user support and operational oversight. The ideal candidate will excel in managing Service Now incident and request queues, delivering comprehensive operational support, optimizing communication devices and processes, and collaborating on continuous improvement initiatives.

If you’re passionate about leveraging technology to enhance critical healthcare operations, this is the perfect opportunity to make a meaningful impact.

The Unified Communications Team at Cincinnati Children's Hospital Medical Center (CCHMC) is dedicated to ensuring seamless, reliable, and compliant communication workflows across the organization, supporting a wide range of technologies that enable effective communication for both clinical and non‑clinical staff in a fast‑paced, mission‑critical environment.

This position is classified as fully on‑site at Cincinnati Children’s Hospital Medical Center. Regular in‑person collaboration is essential to support cross‑functional teamwork, foster innovation, and ensure operational excellence in a dynamic, mission‑driven environment.

• End‑to‑End Communication Support: We manage and optimize communication platforms, including mobile technologies, telecom systems, HIPAA‑compliant applications, paging systems, cellular DAS, and patient communication workflows.
• Incident and Operational Management: As stewards of the Service Now incident and request queues, the team ensures timely and effective resolution of issues to maintain high levels of user satisfaction and system performance.
• System Maintenance and Optimization: We handle the configuration, maintenance, and enhancement of communication devices and systems, focusing on streamlining processes, reducing recurring issues, and improving efficiency.
• Strategic
  
  Collaboration:
  
  Working closely with stakeholders across the organization, we design and implement communication solutions that support CCHMC’s commitment to patient care excellence.

• Participate in the design, development, and implementation of new and enhanced application requests, ensuring timely completion and adherence to requirements.
• Identify and coordinate appropriate resources needed for small to midsized projects.
• Facilitate communication between internal teams and external vendors, addressing project‑related issues and updates.
• Contribute to the development and management of project plans, determining scope, complexity, and deliverables.
• Collaborate with cross‑functional teams to achieve project objectives and meet organizational goals.

• Analyze, design, implement, and maintain moderately complex systems that enhance clinical care and patient management.
• Perform system testing, document outcomes, and support the implementation of technical solutions.
• Create and maintain user and technical documentation to ensure clarity and usability.
• Review and update existing documentation for accuracy and enhancement opportunities.
• Utilize the development lifecycle process and standard operating procedures to implement and support system solutions effectively.

• Provide technical support and problem resolution for production and process issues, identifying resources to address minor to midsized problems.
• Troubleshoot error messages and resolve issues using appropriate change control methods.
• Act as a liaison between Cincinnati Children’s departments and Information Services, fostering collaboration and effective communication.
• Monitor system performance and functionality to proactively address potential issues and identify future development needs.
• Participate in on‑call support rotations, managing incident resolution and problem determination during assigned periods.

• Deliver outstanding end‑user support by monitoring Service Level Agreements…