Family Support Assistant

Family Support Assistant

Washington County, located in West Bend, Wisconsin, has an excellent opportunity for a full‑time Family Support Assistant. Under the general supervision of the Family Services Supervisor, the FSA will direct services to parents and children involved with the child‑welfare system, supervise family interactions, provide parenting education, and support child safety. The Family Support Assistant will report to the Family Services Supervisor and work collaboratively with a team of social workers/case managers.

• High School diploma or GED with one‑year paid work experience in a related field such as family living, child development/childcare, or human services.
• Associate’s degree in a related field preferred.
• A valid Wisconsin driver’s license; reliable automobile and insurance required.

Starting wage: $19.89‑$22.67 (based on experience).

Washington County offers benefits including health, dental, and life insurance; short‑term and long‑term disability; medical and dependent flexible spending accounts;
Wisconsin Retirement System and Deferred Compensation (IRS 457); holidays and paid time off (PTO); fitness center; and tuition reimbursement.

Please visit our website hcowisco.gov to complete our online application. If you have any questions, please call (262) 335‑4633.

• Supervise family interactions between parents and children.
• Provide direct services to parents or caregivers such as coaching, education, mentoring, and home management.
• Conduct in‑home safety checks to ensure child safety according to the established safety plan.
• Develop and establish goals that support the family's case plan.
• Provide transportation for children and parents to and from visitations as needed.
• Work a flexible schedule between 8:00 am and 8:00 pm Monday‑Friday, with occasional weekend availability.
• Educate parents about child developmental stages and effective parenting through teaching and role‑modeling.
• Assist individuals/families in developing a community support system by sharing available resources.
• Support the Social Worker in achieving the case plan goals established for each family.
• Participate in collaborative meetings with department staff, families, and/or community.
• Establish and maintain effective public and working relationships with collateral resources and agency staff.
• Maintain accurate and professional documentation regarding client and collateral contacts.
• Perform other duties as assigned, including responding to an emergency event.

• Ability to supervise children ages newborn to 17 years.
• Basic understanding of human growth and development across all stages of life.
• Ability to apply trauma‑informed care practices when engaging with clients and families.
• Critical thinking, detail orientation, and strong verbal and written communication skills.
• Able to lift and carry young children and car seats; meet physical, sensory, and cognitive demands of the job.
• Proficient with computer software (e.g., Microsoft Office, Excel, Outlook).
• Ability to work independently, maintain client confidentiality, and establish effective working relationships.

• High School diploma or GED with one‑year paid work experience in a related field such as family living, child development/childcare, or human services.
• Associate’s degree in a related field preferred.
• Valid Wisconsin driver’s license and transportation as necessary.

Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Position : 200793

Posting Start : 10/10/2025

Posting End : 12/31/9999

HOURLY RATE RANGE: $19.89-$26.44