Patient Access Service Rep, Fcp - West Bend Patient Care General

PATIENT ACCESS SERVICE REP, FCP - WEST BEND PATIENT CARE GENERAL

Location: West Bend, WI at CP-WEST BEND HEALTH CENTER facility

Job Type: Full-time (0.75 FTE), Standard

Hours:

30.00

Shift: Shift 1 – M/T/W 7:00‑12:30, TH 7:00‑12:30, F 8:30‑5:00

Job Summary: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for front‑of‑house and patient‑facing needs. Proactively greets patients and visitors, and creates a helpful, positive, welcoming and friendly experience. Provides outstanding customer service both in person and on the phone.

Experience: Minimum one year as a receptionist/assistant or in a customer‑service field. Previous experience in a healthcare setting preferred.

Education: High School diploma or equivalent (preferred).

Special

Skills:

Effective communication (oral & written), ability to multi‑task, strong proactive organizational skills, excellent customer service, proficiency in Microsoft Outlook, Excel and Word. Knowledge of medical terminology and Epic Care preferred.

Perks & Benefits:

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan – 403(b)
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, free workplace clinics
• Employee Assistance Programs, adoption assistance, healthy contributions, Care@Work, moving assistance, discounts on gym memberships, travel and other work life benefits available

Equal Opportunity Employer Statement: We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. During your application and interview process, if you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.