Patient Access Svc Rep Float, Fcp - West Bend Patient Care General

PATIENT ACCESS SVC REP FLOAT, FCP - WEST BEND PATIENT CARE GENERAL

Location: US:

WI:

WEST BEND at our CP-WEST BEND HEALTH CENTER facility.

Job Type: On-site

FTE: 1.0

Standard

Hours:

40.00

Shift: Shift 1 – Available Mon‑Fri 6am‑8pm. Must cover at Pert Washington, Cedarburg, Mequon, and Shorewood.

Job Summary: The Patient Access Service Representative (PASR) delivers an exceptional patient experience for “front of house” and patient‑facing needs. The PASR FLOAT is required to float to various clinic sites to support operational business needs.

Responsibilities:

• Proactively greets patients and visitors and creates a helpful, positive, welcoming and friendly patient experience.
• Provides outstanding customer service both in person and on the phone.
• Floats to various clinic sites as needed to support operational business needs.

Experience:

A minimum of one year of experience as a receptionist/assistant or in a customer service field is required. Previous experience in a healthcare setting is preferred but not necessary.

Education:

High School diploma or equivalent is preferred.

Special

Skills:

• Effective communication skills, oral and written.
• Ability to multi‑task.
• Strong proactive organizational skills.
• Excellent customer service skills.
• Proficiency in Microsoft Outlook, Excel and Word.
• Knowledge of medical terminology and Epic Care is preferred.

Perks & Benefits:

• Paid time off
• Growth opportunity – Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
  
  Retirement plan – 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs, Adoption Assistance, Healthy Contributions, Care@Work, Moving Assistance, Discounts on gym memberships, travel and other work‑life benefits available

EEO Statement: We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce. We welcome protected veterans to share their priority consideration status with us at 262‑439‑1961. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. If you have a need that requires an accommodation, please contact us at 262‑439‑1961.

We will attempt to fulfill all reasonable accommodation requests.