Sr. Casualty Claims Representative

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation.

Your diversity of thought, experience, and knowledge are valued. We’re committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

Handle moderate to complex casualty claims independently, including Construction Defect, General Liability (Injury and Property Damage), Commercial Transportation, and Auto Bodily Injury claims.

This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.

At West Bend, we believe claims handling is more than managing files. It's about helping customers navigate challenging situations while delivering expertise, sound judgment, and exceptional service. We're looking for an experienced claims professional to independently manage complex casualty claims and serve as a trusted technical resource within our claims organization.

What You'll Do

Investigate, evaluate, negotiate, and resolve moderate to highly complex casualty claims from initial loss through final disposition. This role handles a diverse and challenging caseload that may include:

• Construction Defect claims
• General Liability claims involving bodily injury and property damage
• Commercial Transportation and Trucking claims
• Commercial and Personal Auto Bodily Injury claims
• High-exposure and litigated casualty losses

You’ll independently evaluate coverage, liability, damages, and claim exposure while ensuring compliance with policy provisions, legal requirements, and department standards.

Responsibilities include:

• Conducting thorough investigations and analyzing evidence to support claim decisions
• Evaluating policy coverage, liability, damages, and risk exposure
• Establishing and maintaining appropriate claim reserves
• Negotiating settlements and resolving complex claims efficiently and effectively
• Managing litigated files and partnering with defense counsel on claim strategy
• Preparing reservation of rights, coverage position, and denial letters
• Reviewing contracts, indemnification agreements, and risk transfer provisions
• Collaborating with insureds, claimants, attorneys, expert vendors, law enforcement, and other stakeholders
• Analyzing accident reports, driver records, electronic logging data, medical records, and other claim documentation
• Serving as a technical resource and mentor to team members by providing guidance, coaching, and training
• Delivering exceptional customer service while maintaining quality, audit, and compliance standards

What You’ll Bring to the Role

• Significant experience handling casualty claims, including complex bodily injury exposures
• Prior commercial trucking and transportation claims experience preferred
• Experience managing litigated files and working directly with attorneys
• Strong coverage analysis, liability evaluation, and investigative skills
• Advanced knowledge of policy interpretation, contracts, risk transfer, and indemnification…