Data Administrator Apprentice

Serco Limited Serco have a fantastic opportunity for a Data Administrator Apprentice to join the Restart team based in West Bromwich.

In this role you will support the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following compliance testing, whilst completing Serco’s Level 3 Business Administration Apprenticeship.

We are looking for someone with excellent organisational skills, exceptional attention to detail, confident in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

• Processing of key referral, programme start and payment data via the PRaP system
• Transfer of data between Serco systems and PRaP while maintaining data integrity
• Identification, investigation and resolution of data processing errors, escalating to the Data Team Leader where necessary.
• Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
• Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual time frames

• 5 GCSE (A-C/9-4) including English and Maths
• Good IT skills with particular emphasis on MS Excel and MS Office 365 software
• Strong communication skills, both written and verbal
• Excellent interpersonal skills, with the ability to work across a number of work streams
• Confident to communicate through a variety of media with internal and external stakeholders
• Use own initiative and work independently
• Demonstrate a flexible approach to work

• Understanding of DWP/welfare to work market environment
• Experience of working in a compliance environment ideally within the Employability sector
• Experience of CRM based systems

• Onsite learning is paid, and completely transferable, full training and support is provided to help you on your pathway to a potential career
• Opportunity to gain practical experience in a professional environment
• A chance to work with a supportive and experienced team

• Salary:
  Competitive salaries with annual reviews.
• Pension:
  Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development:
  We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime Health Line, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Proud member of the Disability Confident employer scheme