Planning & Admin Officer

Sandwell Metropolitan Borough Council

The role provides planning, systems, and administrative support within the out of hours service, assisting with emergency repairs coordination, monitoring of activity, and ensuring customers and stakeholders receive timely and accurate information.

• Supporting the planning and allocation of work to ensure resources are optimised and service targets are met.
• Acting as the first point of contact for out of hours enquiries, progressing emergency repairs to conclusion and ensuring customers are fully informed.
• Liaising with contractors, internal teams, emergency services, and other external agencies to support service delivery and compliance requirements.

• GCSE Grade C or above (or equivalent) in English and Mathematics.
• Experience in a planning, administrative, contact‑centre, or operational support role within a busy service environment.
• Experience of using ICT systems and electronic schedulers accurately in a time‑pressured setting.
• Good organisational skills, with the ability to prioritise tasks and work to agreed timescales.
• Good communication skills, including the ability to deal professionally with challenging customer situations.

If you are a methodical and calm individual with strong organisational and communication skills, we encourage you to apply and support the effective delivery of the Asset Management and Improvement Out of Hours Service.

02/03/2026

For an informal discussion, please contact Alex Isherwood on al

To apply please download the attached application and return to:
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We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact Alex Isherwood on  or via e‑mail to:
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