Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Location: Wednesbury

Are you a highly organised administrator with a talent for customer service and relationship building? Then it's time to join this thriving business!

Supporting businesses across the UK, this established and successful company is searching for a Sales Administrator to play a key role in delivering exceptional customer experience while providing first-class administrative support.

What’s in it for you?

* Work hours:

Monday to Friday, 8am to 5pm

* Salary: £26,000 - £28,000

* Free parking

* Company pension

Sales Administrator Responsibilities:

* Serve as the first point of contact for customers, professionally responding to enquiries via telephone, email, and occasional face-to-face interactions

* Manage customer orders from start to finish and provide regular updates to deliver a seamless customer experience throughout the process

* Provide comprehensive administration support to the sales team, including the preparation and management of customer quotes

* Maintain and update the CRM system, ensuring customer records are accurate, complete, and kept up to date

* Liaise with suppliers to obtain and communicate accurate order and delivery information, ensuring customer expectations are met

* Raise and process purchase orders, ensuring all information is accurate and in line with company procedures

Sales Administrator

Skills and Experience:

* Previous experience in an administrative role, with a meticulous eye for detail and a proven ability to accurately manage and input data

* Experience with in the packaging industry is a must

* Confident in communicating with customers, with experience handling enquiries, resolving complaints, and delivering a high standard of customer service

* Highly organised with strong time-management skills, able to prioritise workloads effectively and use initiative to meet deadlines

* IT proficient, with strong working knowledge of MS Office and CRM systems. Experience using Abaca would be a bonus!

* Professional, proactive, and self-motivated, with a genuine commitment to providing an outstanding customer experience