Business Support Administrator

Alongside our operational teams, we have a growing team of staff who provide valuable support in maintaining our community services. You could be one of them, sharing your skills and enthusiasm to help create a team that is flexible, responsive, with opportunities to learn and develop.

Role:
Business Support Administrator

Contract Type:
Fixed-Term (Maternity Cover) until October 2027

Salary: £24,629.99 per annum

Hours:

37 hours per week (5 over 7 day rota between 09:00 and 20:00, including bank holidays)

• Provide an efficient and effective office administration service by greeting visitors, answering the telephone, taking messages, filing and scanning documents.
• Create and maintain CRMs, databases, files and other records.
• Collate data and run reports.
• Take referrals and answer queries from referring organisations and service users.
• Use a comprehensive database to enter all client information and service intervention details and to produce reports using Microsoft Excel, Access and other database systems.
• Work closely with the Data Analyst to provide information/data for management reporting requirements.
• Be responsible for administration and monitoring processes of client records and the collation of service statistics inclusive of Charity Log and other project databases.
• Work alongside other colleagues and provide additional administrative support to different services as and when required.
• Liaise with other organisations regarding supporting clients including Murray Hall partners and other health professionals.
• Ensure changes to client circumstances are appropriately recorded on client files/database and other services informed where required.
• Type letters, reports and general documents using Microsoft Word, including minutes of meetings when and where required and attendance at meetings for note taking, as and when required.
• Be responsible for the efficient processing of all daily outgoing mail.
• Assist in the purchasing of goods/services, completing appropriate forms and maintaining a purchase order record.
• Assist in the preparation of marketing materials for events/promotional activities, producing simple publicity material such as posters and flyers using appropriate software packages.
• Check all invoices against activity in accordance with Murray Hall Community Trust financial processes.
• Assist in managing the service petty cash system in line with finance procedures, and inputting invoice information where required.
• Participate in supervision and appraisal meetings with Business Support Administrator Team Leader.
• Attend any mandatory and relevant training and induction courses in line with the job posting.
• Work in accordance with necessary policies, procedures, guidelines, protocols and appropriate code of ethics.
• Raise awareness and promote the work of the charity.
• Promote equal opportunities and an open approach in all areas of work, bearing in mind the need to maintain appropriate confidentiality at all times.
• Undertake any other duties commensurate with grade as delegated by Service Manager.

• NVQ Level 2 in Business Administration or equivalent experience.
• Previous experience in a busy office or reception environment.
• Good working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and training will be provided in bespoke database systems.
• Clear and concise communication skills (verbal, non‑verbal, written and listening) and ability to use appropriate communication methods (telephone, face to face, email, social media etc.).
• Demonstrated organisational and time‑management skills, ability to prioritise workload and work on own initiative.
• Ability to maintain accurate recording systems.
• Knowledge of protection procedures, record‑keeping and information processing, including safeguarding.
• Ability to manage boundaries with both clients and professionals.
• Ability to handle confidential material in accordance with confidentiality policy and GDPR policy.
• Demonstrated mature attitude with good listening skills.
• Awareness and understanding of people with diverse backgrounds and a commitment to equal opportunities.
• Good communication at all levels from general…