Business Support Officer

Sandwell Metropolitan Borough Council,

If you are looking for a new challenge and are interested in supporting parents and children, this could be the role for you.

The role will involve:

• Acting under the direction of the Fair Access Co-Ordinator, to provide the full range of Business and Administrative support to the Sandwell Fair Access Team and the wider School Admissions Service.
• Carrying out finance related tasks to support the smooth running of panels and the team.
• Supporting the Fair Access Service within the School Admissions Service
• Dealing with enquiries in relation to children whose cases are referred to Fair Access

Key Duties:

• Dealing with internal / external enquiries by telephone / in person via the Council’s One Stop Shop
• Inputting data / importing information / preparation of spreadsheets
• Preparing, producing and sending letters to parents / carers
• Photocopying / scanning / filing
• Delivering an excellent customer service to parents / carers, schools and other agencies

Essential requirements:

• NVQ Level 3/equivalent or above in a relevant area (e.g. Business Administration) or relevant experience.
• GCSE (or equivalent) Maths and English at Grade C or above.
• Proficient in Microsoft Word and Excel, with strong administrative and data management skills.
• Experienced in taking accurate minutes and compiling confidential reports.
• Skilled in maintaining and updating confidential electronic and manual records, ensuring data accuracy and compliance.
• Experienced in using information management systems to retrieve, manage and analyse information and data.
• Competent in raising invoices, processing credit notes and placing purchase orders.

Hours 37 Hours Term Time + 5 days

Closing Date: 19th August 2026