Business Administrator Apprentice - IMAGE WHEELS International LTD

Job Overview

Being a part of a small, close-knit team. Helping with the daily running of the office, answering phones, dealing with post, answering emails, ordering office and factory supplies, creating invoices, dealing with customers. General office admin, filling and offering administrative support to one of the directors.

£15,392 for the first year, then could increase depending on your age.

Monday to Thursday - 08:30 to 17:00, Friday - 08:30 to 14:00.

37 hours a week.

Tuesday 1 September 2026.

1 year 6 months.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

• Answer incoming telephone calls professionally and direct enquiries to the appropriate person
• Take accurate messages and ensure they are passed on promptly
• Manage company email inboxes, responding to customer and supplier enquiries in a timely manner
• Prepare, format and maintain documents using Microsoft Word and Excel
• Use Sage 50 to process day‑to‑day accounting and administrative tasks
• Create, issue and manage customer invoices
• Raise purchase orders and maintain accurate purchasing records
• Order office and factory consumables, ensuring stock levels are maintained
• Provide administrative support to one of the company Directors, acting as their key point of contact and assisting with daily business activities
• Carry out general office administration, including filing, document management and record keeping
• Assist with production planning and scheduling to support operational efficiency
• Deliver excellent customer service by liaising with customers via telephone and email
• Coordinate with internal departments to ensure customer orders and enquiries are dealt with efficiently
• Maintain accurate records and databases, ensuring information is up to date
• Support the wider team with administrative tasks as required
• Contribute to the smooth day‑to‑day running of the office while maintaining a professional and organized working environment
• Conform to BS EN ISO
  9001:2015 standards

UNIT 3
FOUNTAIN LANE
TIPTON
DY4 9HA

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to…