Service Desk Administrator

Location: Sandwell

Service Desk Administrator

Company Overview:
Network are a well-established service provider specialising in national catering equipment and engineering services, operating as a trusted partner for blue-chip clients across the UK. Working closely with leading manufacturers, the company have an excellent reputation for providing high-quality services and solutions. Employing a large team of field engineers who are trained on a vast range of specialist catering equipment.

Network are part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing group of businesses, employing circa 750 people across the UK.

Job Overview:
As Service Desk Administrator you will provide day-to-day support to the Account Managers and wider team across Network Catering accounts. The role will help ensure desks and accounts are well supported, administrative processes are completed accurately and promptly, and customer service standards are consistently maintained.

Key Responsibilities:

* Support with the administration of Network Catering accounts across the office.

* Provide desk cover and support as required, including actioning reviews, quotes and invoicing reviews in line with requirements.

* Work proactively to reduce batching and ensure tasks are actioned promptly.

* Provide additional operational support to colleagues and desks where required.

* Maintain a consistent customer focussed approach with daily activities and interactions.

* Escalate customer complaints and issues to management where appropriate.

* Provide daily updates to Account Manager to ensure visibility of workload, issues and outstanding actions.

* Support Portal Administration when requested, ensuring information is accurate and kept up to date.

* Complete daily van checks and maintain the relevant spreadsheet accurately.

* Process fines appropriately by ensuring they are checked, sent to the relevant individual and followed up where necessary.

* Communicate any fines which require payment, being disputed or requiring further action to line manager.

* Work collaboratively with Team Leaders, Account Manager and colleagues to maintain effective day-to-day operations.

* Take ownership of assigned tasks and follow them through to completion.

* Respond positively to changing priorities and provide support where required.

Experience

Required:

* A strong customer-centric approach and consistently positive professional behaviours.

* Excellent interpersonal and communication skills, with the ability to build effective working relationships.

* Strong accountability and ownership, with a willingness to listen, learn and continuously improve.

* Good planning and organisational skills, with the ability to prioritise competing demands.

* Effective time-management skills and the ability to meet deadlines.

* The ability to work accurately and efficiently in a fast-paced environment.

* Strong multitasking skills, with the ability to manage multiple priorities simultaneously.

Details:

* Monday – Friday, 8:00 – 17:00 (1x 30-minute break and 2x 15-minute breaks)

* Permanent Contract

* 23 Days annual leave, increasing to 26 with LOS

* Life Assurance

* Westfield Health insurance, Cash plan & Retail discounts

* Employee Assistance program

* Pension