Integrated Governance Administration Assistant

Location: Oldbury

Integrated Governance Administration Assistant

Oldbury

£20,631 - £21,318

37.5 Hours per week

DHU Healthcare is a ‘not-for-profit’ community interest company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS
111. We care for patients across the West and East Midlands – a population totaling around 14 million. As a socially conscious organisation, we provide compassionate, high-quality care to our patients and offer a supportive work environment to our 2,500 DHU employees. If you would like to find out more about us, you can visit our website at Our profile: DHU Healthcare.

About the role

The Integrated Governance Administration Assistant will be responsible for providing administrative support to the Integrated Governance team. The role of the Integrated Governance Assistant is to support the delivery and development of Integrated Governance throughout the organisation, following the DHU Complaints & Incidents Policies. A commitment to a quality service and excellence in all that DHU Health Care CIC undertakes are integral to the role and the development of the service.

The post holder will participate in promoting and advancing DHU Health Care CIC, whilst working towards DHU’s Values, behaviour's, and principles

We are always:

· Compassionate – we show kindness, consideration and understanding in everything we do – and demonstrate our caring nature to our patient, people, and communities.

· Accomplished – we are available day and night – a response, adaptable, professional NHS partner, providing the best advice, care, and treatment for every individual.

· Respectful – we recognise the value that individual and team difference bring – welcoming views, listening, being honest, and learning from others’ experiences.

· Encouraging – we believe everyone matters, so we inspire confidence in other – promoting ‘speaking up’, fostering career-long learning and development, and supporting improvement ideas.

Responsibilities:

- Proactively provide administrative services and undertake clerical duties in a professional, timely manner including typing, filing, scanning, photocopying, updating spread sheets and general office tasks
- To prepare appropriate reports, briefing papers, documents, and presentations as required.
- To provide effective and appropriate communication between Integrated Governance department and other parts of the organization and external bodies.
- Arranging meetings as required, including checking meeting rooms and parking facilities are available and ready for use.
- Support with locating telephone calls for the investigation of complaints, queries, and incidents
- Logging and maintaining Datix electronic records of incidents, compliments, and complaints.
- Answering telephone calls from members of the public / complainants and accurately recording details of their concerns
- Answering queries on complaints and incidents from outside agencies and DHU Managers using agreed protocols and standards in an efficient and courteous manner
- Informing Managers of queries received their content and action as appropriate.
- Maintaining strict confidentiality in relation to all issues concerned within the service and adhering to the requirements of The Data Protection Act and Information Governance

Essential Qualifications &

Experience:

- High level of Administration experience desirable
- Communication with a variety of people
- Previous experience in a health care environment desirable
- Competence in office system development & maintenance
- Computer experience (e.g., Word/Excel and other packages) as well as email systems and other electronic media

Desirable

Skills:

Previous experience in a health care environment…