Customer Services Administrator

Customer Services Administrator

£25,000 - £28,000

Aldridge, Walsall

Permanent

We are seeking a proactive and organised Administrator. This role is integral to ensuring the seamless transition from order intake through to product despatch, supporting field-based sales professionals and liaising closely with suppliers and internal departments. Reporting to the Operations Director, you will help implement efficient processes and support continuous improvement across our sales operations.

• Process incoming sales orders into the CRM system, verifying product listings and releasing them to production.
• Manage and coordinate order amendments that fall outside standard specifications, ensuring all changes are communicated and acknowledged by production.
• Liaise with customers to confirm and amend delivery and installation schedules.
• Communicate with suppliers to ensure timely arrival of all necessary components to our facility.
• Confirm all items are ready for despatch on scheduled installation days and communicate any shortages or issues with the engineering team.
• Generate purchase orders and customer invoices.
• Compile and manage order documentation, including organising delivery notes and completion paperwork.
• Provide weekly updates to the sales team on new order completion timelines.
• Support the sales department with general administrative duties, including preparing and amending quotes, specifications, and related documents.

• 1-2 years of experience in a sales support, administration, or customer service role ideally but happy to consider a recent Graduate with the right drive and determination
• Familiarity with CRM or ERP systems is highly desirable.
• Strong IT proficiency across Microsoft Office and related tools.
• Excellent communication skills with a professional and confident telephone manner.
• Well-organised, adaptable, and capable of managing multiple priorities.
• GCSEs (or equivalent) in Maths and English, minimum.
• A team player with the ability to work under pressure and interact across all business levels.
• Must be self-assured and confident in handling a variety of situations.

• 25 days holiday (includes Christmas closure)
• Friendly office hours: 37.5 hours per week, Monday to Friday
• Company pension scheme