Operational Supplier and Support Administrator

As an Operational Supplier and Support Administrator, you’ll play a key role in building strong, trusted relationships with our operational suppliers who help the Society provide an excellent service for our members. You’ll support the Operational Relationship Manager along with colleagues across the business to make sure our suppliers share our values, provide great service and deliver real value for the Society, and provide valuable MI across Operations and Suppliers to ensure we are providing a consistent excellent service for our members.

In this role collaboration and care really matter. You’ll support in ensuring our supplier partnerships are resilient, responsible and member focused future for the Society.

• Schedule, organise, attend and take minutes for Supplier meetings for each third‑party supplier both on and off site. Ensuring agreed actions are delivered within agreed timescales.
• Provide operational support to the Head of Operations and the Operational Senior Leadership Team by coordinating and preparing meetings and taking minutes.
• Be responsible for invoices for each supplier, ensuring they are reviewed and paid on time.
• Management of relevant mailboxes.
• Support with internal MI requirements regarding third‑party suppliers.
• Assist with the review and production of relevant procedures.
• Completing day‑to‑day activities for Suppliers such as sending and receiving of data files.
• Point of contact for the colleagues regarding our third parties.
• Produce and collate detailed monthly MI reporting for Operations.

• Excellent relationship management and communication skills, with the ability to build trust and influence at all levels.
• Strong attention to detail with the ability to manage workloads, priorities effectively and to tight deadlines.
• Comfortable working collaboratively across teams, promoting transparency, accountability and shared success.
• Proactive, organised and committed to delivering high standards in line with the Society's values.
• Proficient in Microsoft Office (particularly Excel and Word).
• Confident to work on own initiative, with minimal supervision and highly motivated.
• Analytical, methodical and well organised, Disability Confident.

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

For more details please go to .

Here at the West Bromwich Building Society we are all about making a you‑shaped career. We understand it’s not always easy juggling your career with all the important things outside of work. But with the right opportunities and support we can help you build a career that works for you.

We pride ourselves on our development opportunities and always look to promote from within wherever possible.

• Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
• 2 paid volunteering days a year.
• Living Pensions:
  Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%.
• Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
• Life assurance provided by the Society at 4 times your salary.
• Yearly performance related pay scheme and pay review.
• Private medical insurance that's discounted when your time with us grows, with the option to include family members.
• Salary Sacrifice Electric/Hybrid Car Scheme.
• A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more.
• Flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We're proud of our heritage and absolutely believe that the West Brom is a great place to work.

Our employers are the heart of bringing our new vision to life–where our customers and communities own a more secure future. Everyday, through the work they do together and the care they show, they're helping turn that vision into real and lasting.