Resident Liaison Officer

Location: Birmingham (On-site)

Contract Duration: 10th August - 31st August (4-week short-term cover)

We are currently recruiting an experienced Resident Liaison Officer (RLO) for a fast-paced Kitchen & Bathroom Regeneration Project across residential properties in Birmingham.

This is a crucial, high-touch role acting as the primary bridge between residents, site management, and sub-contractors. You will ensure smooth access, clear communication, and high levels of resident satisfaction while trades complete internal refurbishments.

• Conduct pre-work surveys and talk residents through the installation process.

• Act as the main point of contact for resident queries, concerns, and special access requirements.

• Maintain clear communication channels, issuing advance notice letters and daily updates.

• Work closely with the Site Manager and sub-contractors to resolve access issues or delays.

• Log progress, complaints, and handovers using site management software/paperwork.

• CSCS Card: Valid CSCS Card (Green CSCS minimum requirement).

• Proven Experience: Demonstrable...