Account Manager

About a career with Elis

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.

• The effective management of a portfolio of accounts with a principle aim of customer retention.
• Analyse lost business / complaint management data and implement appropriate action.
• Explore cross selling opportunities where appropriate.
• Develop Customer Account Plans to identify and review future risks and opportunities
• Ensure the Company's growth targets for the customer portfolio are achieved.
• Select and implement the best approach to win the growth opportunity.

We are looking to hire a Customer Account Manager who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels of customer service and building relationships between Elis and the customer in line with the business line strategy. Implement segment strategy campaigns and develop customer portfolios.

Think like the customer and act as the voice of the customer internally while driving the business position.