Customer Service; Internal

Position: Customer Service (Internal) (Permanent)
Location: Tipton

We are seeking a dedicated and enthusiastic Internal Customer Service Representative to join a dynamic team. The ideal candidate will possess exceptional communication skills and a passion for providing outstanding service to our customers. This role involves engaging with clients, resolving inquiries, and ensuring a positive experience for customers.

Responsibilities

* Respond to inquiries and engaging with existing customers to ensure customer expectations are met

* Provide accurate information regarding products and services, ensuring customers have the knowledge they need.

* Handle complaints and resolve issues effectively while maintaining a positive attitude.

* Maintain relationships with existing customers to encourage loyalty, trust and repeat business

* Work closely with the Sales and Quotation department to ensure customer requirements are met

* Monitor sales activities and customer spends/trends

Qualifications

* Proven experience in a customer service role is preferred.

* Previous experience in the Electrical industry would be an advantage

* Able to communicate and influence effectively

* Knowledge of MS Office (Outlook, Excel, Word and Social media platforms)

* Excellent telephone manner and communication skills

If this role would be of interest please apply with your up to date CV