Customer Service Advisor

Overview

Customer Service Advisor

Location:

Oldbury Branch

Salary: £23,964 per annum

Contract:

Permanent

Hours:

35 hours per week (09:00 - 17:00, Monday to Friday; 09:30 - 12:30 Saturday)

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it’s about our products, services, or anything else customers need.
• Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.

• Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
• An infectious team spirit who’s ready to collaborate and share ideas.
• A customer centric person who holds a genuine interest in customers and their needs.
• A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
• Empathy, we want you to put yourself in others’ shoes.
• You’ll need to listen, understand, and offer support to all our customers, as well as your colleagues.
• Flexibility, there’ll be times when we’ll need you to step up to help your team and other teams, especially during our busy times.
• Tech-savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
• A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
• We value a diverse range of skills and experiences; even if you don t meet every requirement, if you are passionate about the role, we still encourage you to apply.

We pride ourselves on development opportunities and promoting from within where possible. Benefits include holiday entitlement starting at 175 hours (25 days) plus bank holidays, the ability to buy or sell up to 5 days of holiday each year, 2 paid volunteering days per year, pension scheme with employer contribution, enhanced maternity/paternity/adoption leave with additional leave and fertility support, life assurance, yearly performance pay and pay reviews, private medical insurance with family option, salary sacrifice electric/hybrid car scheme, and a Perkbox account for perks and wellbeing.

Additional benefits are described by the employer and may be subject to change.

We value our people as our biggest asset and strive to be an inclusive employer. We are a Disability Confident Leader and encourage disabled applicants and applicants from diverse backgrounds to apply. We offer adjustments in the recruitment journey and may provide a guaranteed interview to disabled applicants who meet what we’re looking for.

If you need support with applying, please contact

Do it today and click apply. We reserve the right to withdraw adverts earlier than the published expiry date. Head Office: 2 Providence Place, West Bromwich, B70 8AF
. The West Brom is authorised by the PRA and regulated by the FCA and PRA. Register no. 104877. The West Brom is a trading name of West Bromwich Building Society. Proud member of the Disability Confident employer scheme. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).