ICT Service Desk Advisor

This is an exciting opportunity working for ICT Frontline Services supporting customers.

We are looking for someone who has experience of providing ICT support in a fast-paced environment. Good knowledge of Microsoft systems as well as a good understanding of an ICT Support Service and the importance of supporting the Customer at the highest possible level.

The postholder will:

• have a minimum of 5 GCSE (A-C or 9-4) including Maths and English
• be prepared to undertake professional and technical training when required which may lead to a qualification
• have experience of supporting Microsoft applications
• be customer focused
• be able to provide support utilising the Microsoft 365 Admin Centre
• have a good understanding of Active Directory, the way objects sync to Active Directory and
• be able to resolve issues
• understand a call centre environment, providing a high standard of customer care
• be providing technical support to Customers and colleagues
• be supporting customer queries and requirements, ensuring that the Customer(s) are kept up to date with progress
• understand business needs, priorities, and impact to Customer's when they are experiencing issues

If you have the desire and passion to help us achieve our mission of delivering high-level, Customer focussed, quality ICT services, then this role will be a great opportunity for you.