Senior Leader, Customer Outcomes & Insights
Job in
West Bromwich, West Midlands, B70, England, UK
Listed on 2026-06-09
Listing for:
The West Brom
Full Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
The West Brom in West Bromwich is looking for a Senior Manager - Customer Outcomes and Insights to lead cross-functional teams focused on customer experiences. This role involves designing customer insight frameworks and reporting on progress.
You will be responsible for defining and delivering customer journey mapping while ensuring compliance with Consumer Duty regulations. Benefits include a hybrid working model, generous holiday allowances, and private medical insurance.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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