Ticket Conductor

Insta Staff are currently recruiting for Ticket Conductors to work on the tram system around the Black Country and Birmingham. This role will be a 4-month contract, and it will be to start immediately.

There will be a working pattern of 3 different shifts, and you will be put on a set shift, the shifts are - Early: 4am - 12pm, Mid: 10am - 8pm and Late: 3pm - 2am.

You will be working out the Wednesbury depo and will cover various locations around the area.

The duties of the Ticket Conductors include:

• Delivering excellent customer service
• Managing ticket sales onboard trams
• Checking tickets and passes
• Selling tickets where necessary
• Ensuring a positive customer experience for all passengers
• Shifts are structured in 4-hour blocks with a 45-minute break in between
• Full training will be provided over one week, covering track safety, accident management, relevant systems, and on-the-job shadowing with experienced Metro colleagues
• Successful candidates will have previous experience in a customer-facing role, demonstrate strong customer service skills, possess good numeracy for cash handling responsibilities, and always maintain a professional and positive approach.
• Full training provided in first week - mix of onsite shadowing and classroom

The ideal Ticket Conductors will have:

• Experience with in a face-to-face customer service role
• The ability to speak to people face to face
• Clean, basic DBS

The salary for the Ticket Conductors will be £13.45 per hour