Resident Experience Partner – Home Retrofit
Job in
Oldbury, West Bromwich, West Midlands, B70, England, UK
Listed on 2026-08-09
Listing for:
Certas Energy
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Next Energy is seeking a proactive Customer Liaison Officer in the West Midlands to be the trusted link between residents and our delivery teams. You will ensure residents are informed, supported, and confident throughout each stage of the project, contributing to a positive customer experience from start to finish.
The role focuses on coordinating communication, resolving concerns efficiently, and turning resident feedback into service improvements.
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