Customer Service Specialist – Fast-Paced Call Centre; FTC)
Job in
Smethwick, West Bromwich, West Midlands, B70, England, UK
Listed on 2026-09-03
Listing for:
DPD Group
Full Time, Contract
position Listed on 2026-09-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Location: Smethwick
DPD Group in Smethwick is seeking a Customer Service Specialist on a fixed-term contract (3 months, 37.5 hours per week). You will handle frontline calls, resolve delivery queries with empathy, and maintain performance metrics in a fast-paced environment.
The role requires a proven background in contact centre or inbound customer service, with a warm, confident telephone manner and the ability to perform under pressure. Training is provided and benefits are included.
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