Service Delivery Manager

Built to Make You Better.

As you already know we are all about supporting your personal and professional development as well as helping you along the way with your career journey thats why we cant think of anyone better to fill our open vacancies.

Whether your career path is vertical or squiggly wed love to support your progression internally and watch you grow.

Requisition :21196

Employment Type :Full Time

Job Category :Customer Service/Support

Work Location :Wednesbury UK

Potential Work Location :None

Service Delivery Manager

As aService Delivery Managerwith MSC you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions. The team provides exceptional service to our customers through effective inventory and resolution management. The customer is paramount to us at MSC and youll adopt a proactive approach to maximize their experience.

Are you looking to take your career to the next level When you join MSC we offer you more than just a job we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - thats where you come in!

Whats in it for me

• With MSC youll have the autonomy to shape your role and develop your career with us. We believe in continuous growth which is why you will have constant access to coaching mentoring and an environment where personal and professional development and success are celebrated.
• Love discounts Youll love it even more with our discounts and rewards site which covers all the most popular brands. Whether its a breakaway cashback on essentials or shopping for a special occasion weve got you covered.
• On top of this we give you 25 days of holiday entitlement Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance which is 6x annual salary plus a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

What will I be doing

Our customers will come to you as their first point of contact and you will have daily interaction with them over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.

Problem-solve and work closely with key stakeholders both with the customers business and at MSC to provide first-class service. We have worked hard to form great relationships with our customers and you will naturally build and maintain these relationships to improve our customers trust in us. We will be looking for you to effectively manage service levels and stock-outs for our customers maximising customer experience.

Reacting to our customers is something we are great at and we pride ourselves on operating proactively to anticipate issues before they arise. You will be in the perfect position to dynamically manage the stock levels through stock reviews and analysis of slow/fast stocks and ensure the right items are on-site for our customers to operate effectively and accurately.

You can take personal ownership by talking to your customers advising coordinating and making improvements. Support them with better purchasing decisions product consolidation brand offering customer performance sales and margin. Improve commerciality by always balancing the needs of the customer with the needs of the business.

What do I need

We trust that our people will be able to teach you role-specific skills but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

Connections:Your interpersonal skills; how well you manage relationships and how rewarding you are to deal with

Thinking:The abilities you draw upon to solve problems learn and be agile

Creativity:How adept you are at creating solutions and working with change.

Drive:Your level of ambition. The pace energy and enthusiasm applied to activities

Ultimately we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business. So if you can operate effectively in a team demonstrate customer-centricity and are eager to make a difference then we would love to hear from you - apply today!

This role would suit someone with experience in sales administration customer experience sales customer service or account management.

Why MSC

The journey to the best version of yourself starts with us. If youre searching for an employer that will enable you to learn grow and make a difference youve found it.

You will feel a sense of purpose and belonging as we allow our people to have a voice and the opportunity to makea genuine impact.

We have created a psychologically safe and inclusive environment wherewe treat our associates as adults and give them autonomy to make decisions takerisks and learn from mistakes.

You will be encouraged to challenge the normmakedecisions and take ownership to make changes enabling you to significantly contribute…