Customer Service

Involve Recruitment (Midlands) Ltd are working with an exceptional manufacturing company to recruit for a enthusiastic and motivated person to join there ambitious Customer Service team

This role is responsibility for Customer Satisfaction and Query Resolution.

Daily duties

· Respond to customer inquiries via phone and email in a timely and professional manner.

· Process returns and provide updates to customers.

· Handle customer complaints, investigate issues, and provide effective solutions.

· Work closely with the production, logistics, and sales teams to ensure customer needs are met.

· Maintain accurate records of customer interactions in the CRM system.

· Complaint handling.

The ideal candidate will have experience working within a manufacturing or industrial environment as a sales Administrator / Customer services

Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm

Salary - £27,000 with a Company wide bonus scheme

· 25 days annual leave with lots of benefits such as life insurance, discount gym membership and enhanced family friendly policies!

This is a great role within a great company under a brilliant manager so if you have the above experience then do not delay in applying