Customer Service Executive

Join a leading organisation supporting healthcare customers across the UK. Deliver exceptional customer service, resolve complex enquiries, build strong stakeholder relationships and develop valuable expertise in a fast-paced, purpose-driven environment.

Location:

Sandwich, Kent (Hybrid)

Contract:

12 Months
Salary:
Up to £37,000 per annum

Our client is seeking a motivated and customer-focused Customer Service Executive to join their established team. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, building relationships and delivering outstanding customer experiences.

Working within a busy and collaborative environment, you will become a trusted point of contact for customers, healthcare professionals and internal stakeholders, ensuring enquiries are handled professionally, efficiently and in line with company procedures.

• Hybrid working arrangement
• Competitive salary up to £37,000
• Opportunity to work within a highly respected organisation
• Supportive and collaborative team culture
• Exposure to multiple business functions and stakeholders
• Chance to make a genuine impact on customer experience

• Act as the first point of contact for customer enquiries via telephone and email
• Deliver a professional, empathetic and customer-focused service
• Investigate and resolve customer queries, complaints and escalations
• Liaise with internal departments to coordinate effective solutions
• Maintain accurate customer records and order information
• Escalate complex issues when required
• Adhere to established procedures and compliance requirements
• Identify opportunities to improve customer experience and processes
• Support wider customer service and operational activities

• Proven experience delivering exceptional customer service
• Experience managing complaints and challenging customer conversations
• Excellent verbal and written communication skills
• Strong organisational and problem-solving abilities
• Ability to prioritise workloads in a fast-paced environment
• High level of accuracy and attention to detail
• Confident using multiple systems simultaneously
• GCSE Maths and English (or equivalent)
• Team-focused with a flexible and proactive approach

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.