Customer Service Advisor

Customer Service Advisor - 12 Month Fixed Term Contract

• Location: Smethwick Branch
• Salary: £24,923 per annum
• Contract: 12 Month Fixed Term
• Hours: 35 hours per week (09.00 - 14.00 Customer Facing, 14.00 - 17.00 Telephony, Monday - Friday / 09.30 - 12.30 Saturday)

At the West Brom, we know solid futures don't happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we'll do everything we can to help them build the life they want bit by bit. We're all about customer experience, which means we do the right thing, not just the easy thing.

Whatever your role, you'll put the customer at the heart of everything you do and make a positive lifelong impression.

• Providing a service so good that our customers tell their friends and family about us.
• Be there when our customers need us in a way which suits them.
• Handling queries with confidence whether it's about our products, services, or anything else customers need.
• Whether someone's looking for their first home or to build up savings they can rely on, you'll be there with a positive attitude, ready to help.
• Staying up to date on all our products and services so you're always ready to share your knowledge and support with our customers.
• Keeping things safe and sound in branch, especially when we're opening and closing for the day.
• Supporting our local branches and embedding deep roots in our local communities.
• Supporting our Customer Contact Centre over the phone, on emails or live chat.
• Keeping our customers updated on their accounts.