Sales Customer Service Advisor

Job Title:Sales Customer Service Advisor(Assist)

Contract: Full time – permanent

Hours: 40hours over7days a week, Monday to Sunday shifts between 7am –9pm

Interviews from:Monday 26th October

Position start date:Monday 16th November (If you have an annual leave requirement within the first 4 weeks, you may not be successful in this role)

Here at the AA,we’redriven to create confidence amongst drivers, andwe’llinstil the confidence in you to sell

Key, Fuel,Battery and Vehicle Inspection products toour customers,ensuring we are providing the right productsfortheir peace of mind. In return for your hard work,we’llreward you through our incentive scheme!

No matter what the call, your dedication to the customer will ensure they have the right outcome, every time.

You'llbe working in a fast-paced environment, within a team that back each other and who set the tone for what our customers can expect from our iconic brand.

We are the engine that keeps Britainmoving, to unleash your potential!

• Striving towards sales goalsfor members andnon members
• Engaging with Customers and building confidence to deliver outstanding customer outcomes on every call
• Identifyingcustomer needs to ensure the correct products are promoted to them whilst resolving all queries
• Pushing for better by using resources,toolsand systems available to offer thebest customer outcome
• Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service

• A motivator:you’llbe motivated to meet goals and remain determined to achieve
• A socialiser:you’lladapt your behaviour to develop effective relationships and be energised by social interaction
• A self-starter:you’llbe proactive taking prideand ownership in your work
• A composed operator:you’llcope well inpressurised situations,maintainingresilience whilst managing setbackseffectively

• £500 following the successful completion of the 6 months’ probation period and thereafter, up to £2k per year
• The opportunity to join and learn within a team that’s as driven as they are supportive.
• 23 days annual leave + bank holidays
• Free breakdown membership for yourself and the family
• Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
• Discounts on AA products including car and home insurance
• Access to employee inclusivity awareness networks
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Worksavepensionscheme with up to 7% employer contribution

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training will be conducted by our expert Academy team for up to 4 weeksfollowed by a period in our Grad Bay to get you fully confident in your role before joining your team.