Customer Service Officer

This post is fixed term until March 2027

We are seeking 4 part time Customer Service Officers to join our established teams within Sandwell Libraries and Archives. We are looking for committed and enthusiastic candidates eager to take on these interesting and rewarding role.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicants will be required to support customers to access a range of library services, including self-service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need:

• A customer service qualification or 2 years customer service experience
• Excellent customer service skills
• Experience of co‑operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent I.T skills

You may be required to work every Saturday and be flexible in the hours you work in the week.

This post involves working at different libraries depending on service requirements. In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

For an informal discussion, please contact Sarah Walker – Library Manager s or Qasim Bashir – Library Manager

Hours are 18.5 hours per week on a fixed term contract until 31st March 2027

Four posts available. Two within Oldbury Town libraries (Oldbury Library, Bleakhouse Library, Brandhall Library, Langley Library and Rounds Green Library). One post in Smethwick Town libraries (Smethwick Library and Thimblemill Library) and one post in Tipton Town libraries (Glebefields Library, Great Bridge Library and Tipton Library).

Closing Date is 25 February 2026

Interviews will be held week beginning 9th March

The Council has been through significant change over the past couple of years and we are committed to continuing our improvement journey, transforming and modernising to get the best outcomes for Sandwell residents.

Joining Sandwell Council means becoming part of a supportive and forward-thinking organisation.

We offer generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities.

Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more.

Salary sacrifice schemes for cars and bikes.

Health and wellbeing support Access to the Local Government Pension Scheme.

To apply please download the attached application form at the bottom of this advert and return to: s

We reserve the right to close vacancies prior to their advertised date if we receive a large number of applications. Therefore, you are strongly advised to complete and return your application as soon as possible. When completing your application please refer to the supporting documents attached.

If you have a disability and require assistance in making an application, or have experienced a problem whilst applying for a position, please contact Sarah Walker on: s

For more information about working for Sandwell Council, our recruitment process and our offer to you please visit

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