Community and Student Support Officer

Community and Student Support Officer

Final date to receive applications: 7 July 2026

Department:
Central Student Services

Employment Type:

Permanent - Part Time

Location:

Sandwell College

Compensation: £12,559 - £14,551 / year

We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part-time basis working 27.5 hours per week. This role is term-time only, 36 weeks per annum. This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community.

Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post-16 setting
• Experience of working with community organisations and external partners

• Top-Tier Salaries – sector-leading pay with competitive salaries
• Unbeatable Time Off – 35‑50 days of annual leave, plus 8 bank holidays and extra time off at Christmas
• Fast-Track Your Career – dedicated development days, career pathways, and talent schemes to help you grow and succeed
• Cycle to Work Scheme – a greener, more cost-effective way to commute
• Exclusive Discounts on Onsite Services – savings on bliss hair & beauty salon, dog grooming, car health checks and more
• Fitness Perks – college gym facilities or discounted rates at local gyms
• Generous Pension Contributions – 23.68% employer contribution for teaching roles and 21.5% for non‑teaching roles
• Retail & Travel Discounts – exclusive savings on high street brands, local transport, cross‑country travel, UNIDAYS, Student Beans and Blue Light Discount
• Free Will Writing – professional support for future planning
• Free Flu Vaccine – protection at no cost
• Wellbeing Support – confidential counselling services and wellness platforms
• We Celebrate You! – awards, recognition events, and celebration days throughout the year