Community and Student Support Officer

We are seeking a confident, approachable, and proactive Community and Student Support Officer to join our Pastoral Support team on a part‑time basis working 27.5 hours per week. This role is term‑time only, 36 weeks per annum.

This is an exciting opportunity to make a real difference to learners' experiences by helping to create a safe, welcoming, and inclusive environment both on campus and within the local community. Working closely with learners, staff, transport providers, community partners, and support services, you will play a key role in promoting learner wellbeing, engagement, and success.

• Maintain a visible presence around college sites, local transport hubs, and the surrounding community to promote learner safety and wellbeing
• Support learners to attend lessons, engage with their studies, and overcome barriers to learning
• Work closely with curriculum, learning support, security, and pastoral teams to ensure learners receive appropriate support
• Attend meetings and contribute to support plans and learner interventions
• Record interactions, concerns, and outcomes accurately and professionally
• Support recruitment, enrolment, open days, and other college events
• Assist with examination invigilation and examination procedures when required

• Level 3 qualification or equivalent
• GCSE English and Maths (Grade C/4 or above) or equivalent
• Experience supporting learners, particularly those who may be disengaged from education
• Understanding of the diverse needs of learners in a further education environment
• Qualification related to supporting education in a post‑16 setting
• Experience of working with community organisations and external partners
• Experience of behaviour support, conflict resolution, or pastoral support
• Previous experience within a further education or educational environment

• Top‑tier salaries – sector‑leading pay with some of the most competitive salaries around
• Unbeatable time off – 35‑50 days of annual leave, 8 bank holidays and extra time off at Christmas
• Fast‑track your career – dedicated development days, career pathways and talent schemes designed to help you grow and succeed
• Cycle to Work scheme – a healthier, greener, and more cost‑effective way to commute
• Exclusive discounts on onsite services – Bliss Hair & Beauty Salon, dog grooming, car health checks and more
• Fitness perks – college gym facilities or discounted rates at local gyms
• Generous pension contributions – 23.68% employer contribution for teaching roles and 21.5% for non‑teaching roles
• Retail and travel discounts – exclusive savings on high street brands, local transport, cross‑country travel and discounts from UNIDAYS, Student Beans and Blue Light Discount
• Free will writing – professional support for future planning
• Free flu vaccine – stay healthy and protected at no cost to you
• Wellbeing support – confidential counselling services and wellness platforms to support mental and emotional health
• We celebrate you – awards, recognition events and celebration days throughout the year