Council Tax Billing Technical Officer

Sandwell Metropolitan Borough Council,

Job title: Council Tax Billing Technical Officer

Salary: Band E, SCP 18-25 (£31,537 - £36,363)

Contract Type: Permanent

Hours: Monday to Friday, 37 hours per week

Location: Sandwell Council House, Freeth St Oldbury B69 3DE

Provide technical expertise. Support service excellence. Drive continuous improvement.

We are looking for an experienced and knowledgeable Council Tax Billing Technical Officer to join our Revenues & Benefits Service.

This is an excellent opportunity for someone with a strong understanding of Council Tax legislation and billing processes to play a key role in supporting service delivery, developing staff knowledge and ensuring compliance with legislative and operational requirements.

You will be part of a dedicated team, providing technical guidance and support to colleagues while helping to maintain high standards of accuracy, performance and customer service across the Council Tax Billing function.

• You will provide technical expertise and guidance to colleagues within the Council Tax Billing Team.
• You will support the team by maintaining up-to-date knowledge of Council Tax legislation, regulations and working practices.
• You will help ensure the accurate administration of Council Tax accounts and billing procedures.
• You will contribute to service improvement, staff development and the achievement of service performance standards.
• You will support the delivery of a high-quality, customer-focused Revenues & Benefits service.

• Provide technical advice, guidance and instruction to team members on Council Tax legislation, procedures and operational practices.
• Maintain an up-to-date understanding of relevant legislation, regulations and policy changes, ensuring knowledge is shared across the team.
• Support the identification of staff training needs and assist in delivering training and development activities.
• Process and review complex cases, ensuring decisions are accurate and compliant with legislation.
• Deal with disputes, appeals and technical queries promptly, efficiently and accurately.
• Provide advice and information through written correspondence, electronic communication, telephone contact and face-to-face discussions.
• Personally manage complex or sensitive cases that require specialist knowledge.
• Monitor compliance with legislation, service standards and working practices, escalating issues where appropriate.
• Maintain records relating to system failures, procedural issues and compliance concerns.
• Liaise with customers, representatives, contractors and partner organisations to achieve effective outcomes.
• Deputise for the Team Leader or Supervisor when required.
• Contribute to service performance targets and continuous service improvement initiatives.

• Experience of working within Council Tax Billing or a Revenues & Benefits environment.
• Strong knowledge of Council Tax legislation, regulations and billing procedures.
• Experience of providing technical advice, guidance or support to colleagues.
• The ability to interpret legislation and apply it accurately to complex cases.
• Excellent communication skills and the ability to explain technical information clearly.
• Experience of working with computerised Revenues and Benefits systems.
• Strong organisational skills with the ability to prioritise workloads and meet deadlines.
• Excellent attention to detail and commitment to accuracy.
• The ability to identify training needs and support the development of colleagues.
• A proactive, customer-focused and solution-oriented approach.
• The ability to work independently and collaboratively as part of a team.

At Sandwell Council, our work has a real impact. We are proud to be avalues ledorganisation that supports its employees with excellent benefits, a competitiveremunerationpackage, and a strong focus on development. By joining us,you’llplay a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

We place equality,diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes…