Apprentice Administrator

Job Overview

To support with administrative tasks including printing, emailing confidential patient and GP letters, telephone communication with professionals and patients, updating new referrals and other duties as required.

Currently based at Kingshill Centre, will be relocating to Goscote in Walsall this Autumn 2026.

You will be working for a large NHS Talking therapies for anxiety and depression service as part of the administrative team, reporting into the office manager.

You will be expected to adhere to the core trust values, demonstrate confidentiality and professionalism, and work with the wider team to support the clinical delivery.

We may close this advert early if we receive a high volume of applications, so please apply soon. We shortlist after the closing date and will contact shortlisted candidates usually within two weeks. If you haven't heard by then, you haven't been shortlisted. Please check your email for updates and contact Recruitment for feedback.

Most NHS roles are paid under NHS Agenda for Change. With us – your starting point is set against the advertised band and your relevant NHS service, with progression through annual increments. Medical and Very Senior Manager roles follow separate national pay frameworks, not Agenda for Change. Details are provided in each advert and during recruitment.

• Clinical posts up to and including Band 4 are expected to hold the Care Certificate. If you don't have it yet, we'll support you to complete it in post.
• Some roles require a Standard or Enhanced DBS check under part V of the Police Act 1997. Having a criminal record won't automatically prevent employment. We consider the role and individual circumstances.

We are an equal opportunities employer, offer flexible working, and are a smoke free Trust.

• We are an equal opportunities employer and offer flexible working.
• We are an anti‑racist, disability‑inclusive and LGBTQ+ inclusive Trust.
• We welcome applications from under‑represented groups and people with lived experience relevant to our services, including Black and Asian colleagues, Disabled people (including non‑visible disabilities such as neurodiversity and mental health) and LGBTQ+ people.
• Disabled applicants can request consideration under our Guaranteed Interview Scheme where essential criteria are met. You can ask for reasonable adjustments at every stage of the process.

Best for the Black Country is our improvement journey. We share a clear vision and values, lead with compassion and visibility, listen to every voice, keep improving what we do and take ownership for delivery. You'll feel it in how teams support each other and in the impact your work has on local people. If you want to contribute, learn and progress, this is a great time to join us.

• Adult and older adult mental health
• Children and young people's mental health
• Specialist learning disability services
• Community healthcare for children, young people and families in Dudley

• We've got real momentum right now. New strategy, clear priorities and our Best for the Black Country work mean things are moving in the right way, fast.
• Our values aren't just posters. People are genuinely compassionate, take responsibility, treat you with respect and help you feel confident and empowered.
• You'll be looked after. Flexible working, family‑friendly policies, supportive teams, proper wellbeing support and chances to learn with coaching and development.
• There's room to grow. Loads of services to explore and real space to try ideas and be heard.
• It's a good place to live. Friendly diverse communities, easy transport, good schools and colleges, shopping, food, lots to do, plenty of green space and a lower cost of living than many other city regions.

You’ll join friendly, skilled teams who look out for each other. We plan together, share caseload pressures, and celebrate wins. New starters get a warm welcome and clear induction; early careers colleagues have preceptorship and buddying; experienced staff can lead, teach and innovate. You'll have space to do good work, speak up, and see the difference you make.

Black Country Healthcare NHS Foundation Trust is growing and changing. We provide specialist mental health, learning disability and community services across Dudley, Sandwell, Walsall and Wolverhampton, and we're hiring people who want to shape what comes next.

We're 4,000+ colleagues from many backgrounds, committed to improving health and wellbeing for our communities and for each other. If you're excited about the role but don't tick every box, please apply. We value potential and transferable experience.